Reference

What You Agree to When You Use bm33

These terms cover how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we currently support — check that before you open an account.

Account holder rulesbKash, Nagad, Rocket wallet useEligible regions onlyOne account per person18 and over
bm33 What You Agree to When You Use bm33
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these terms apply to your account, our support team can help. We handle terms queries through the channels below — have your account details ready so we can respond faster.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during our published support hours for terms and account queries.

Email Support

Write to our support address from your registered email. We aim to respond to terms-related questions within one business day.

Help Centre

Our help centre covers common terms questions — account rules, wallet eligibility, and what happens if a dispute arises.

HOW WE OPERATE

How bm33 Handles Your Account and Data

We keep your account data secure and only use it to operate your wallet, verify transactions, and respond to support requests. Here is how we handle the key areas these terms touch.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Wallet Verification

Before your first withdrawal via bKash, Nagad, or Rocket, we verify that the wallet number matches your registered details. This step protects your funds from misdirected transfers.

Data Retention

We retain account and transaction records for as long as required by applicable law in your region. You may request a summary of your data by contacting support from your registered email.

Dispute Process

If you believe a transaction was processed incorrectly, raise it with support within 30 days. We review the session logs and wallet records and respond with our findings in writing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on bm33. Access depends on your local law and whether your region is currently supported — eligibility is your responsibility to confirm.

We can update the terms when our services change, but we will notify you through your registered account before any material change takes effect. Continued use after that notice counts as acceptance.

Operating multiple accounts is a breach of these terms. We may suspend all linked accounts and withhold any pending withdrawals while we investigate. One account per person is the rule.

Email our support team from your registered address and ask for a data summary. We will compile your account and transaction records and send them within the timeframe required by applicable law.

Where a clause conflicts with local law in your jurisdiction, local law takes precedence and that specific clause does not bind you. The rest of the terms remain in effect.

Contact support within 30 days of the transaction in question. Provide your account details and the transaction reference. We review session and wallet logs and respond with our findings in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.